support

Support

Most issues are covered below. Start with the FAQ and the changelog.

Quick troubleshooting

1. Confirm Aurio is running (menu-bar icon) and first-run setup finished.
2. Fully quit and reopen the app you select the microphone in.
3. Check System Settings → Privacy & Security → Microphone is on for Aurio.
4. Use Repair in Aurio’s settings to reinstall the audio component.
5. Restart your Mac if a recent macOS update unloaded the component.

For the “Aurio Microphone” not appearing, see the FAQ.

Contact

Email hello@aurio.dev. We typically reply within 1–2 business days.

Send a diagnostic report

To help us debug faster, export diagnostics from Aurio → Settings → Diagnostics and attach the file to your email. It contains device and app details — no captured audio.

Report a problem

Email hello@aurio.dev with the details below (copy, paste, and fill in):

macOS version:
Aurio version (Aurio → About):
Mac model (Apple silicon):
Which app / mic you were using:
What you expected:
What actually happened:
Steps to reproduce: